Ordering info and warranty
Terms of delivery
Orders in Finland:
All orders have to be made in our webshop. All prices include 24% VAT (or 10% in book prices). If you have a valid VAT number we can send your orders as VAT free inside the EU. Just write your VAT id at checkout page. Orders collected from our store always include VAT.
All international orders have to be paid in advance to UralTone amplification OY during the checkout process at our web-shop. You can use PAYPAL or Credit cards.
All products sold at reduced prices, electronic components, and other professional electronics can not be returned. All returns must be agreed upon by email before sending it back. UralTone amplification does not pay any shipping costs on international returns.
Postage and handling charges
You can see actual shipping costs on the Shopping Cart page for your order by putting all the products you want to order in the shopping cart and filling in your address information.
We ship using POSTI (finnish post office) or FEDEX.
We cannot send Spray cans, chemicals or aluminum profiles outside Finland.
Pickup from our store
All components and tubes have one month (30days) warranty unless otherwise noted. Warranty expires if component has been misused, soldered or modified. All musical instrument equipment like effect pedals have manufacturers warranty that duration depends on product and manufacturer. All UralTone products have one year or longer warranty. Ask for more details. UralTone amplification do not pay shipping costs on international returns.
If you find an error on the delivery we have made or ordered product you'll need to make a complaint in two weeks of receiving the shipment. This is done by e-mail before sending anything back. Include your name, the order number, and the invoice with a detailed description of the defect.